Billing and Collection (UB&C) is a Division of the
Finance Department and is directly responsible for the
billing and collection of the City of Franklin utilities
fees and charges.
Specifically, the division
collects fees for water, sewer, garbage, landfill usage,
security lights and mosquito control. Franklin's UB&C
has approximately 3100 customers that comprise 30
billing routes. Customers are billed monthly.
UB&C is made up of approximately five full time employees.
Three employees periodically perform 24-hour on call
shifts on weekends. Job duties that include assignments
such as administrative clerical support,
accounting and payroll, payments processing, mail
operations, special billings, customer service,
collections and field services. Although UB&C performs
numerous functions and provides a multitude of services,
there are two functions that most directly affect our
customers: counter services and telephone customer
UTILITIES DEPARTMENT STAFF